Frequently Asked Questions

 

< Technical >

.....Does MapItAndGO operate via the internet?
.....Is MapItAndGO scalable?
.....Is there a risk of downtime with the servers?
.....How quickly can MapItAndGO be setup?
 

< Billing >

.....Is there a contract?
.....How do I pay?
.....Can I pay annually in advance?
.....We are buying new hardware at the moment, can we bundle MapItAndGO with our hardware finance package?
 

< Process >

.....What is a process?
.....Can I setup a process by myself?
.....I am ISO accredited, how does MapItAndGO fit in?
.....My business changes all the time, can MapItAndGO keep up? Can it be flexible?
.....I've already got software in my business how does MapItAndGO fit in with this?
.....I've got unique processes, can MapItAndGO handle them?
 

< Security >

.....Is MapItAndGO secure?
 

< Users >

.....How many users can I have?
.....I have users in a number of locations, including other countries does this cause a problem?
.....Can I add new users easily?
.....How many administrators can I have?
.....Can I reassign work if one of the users are absent?
.....Will MapItAndGO give clear instructions to the people that work with me?
.....Can my customers log on to track the progress of their order?
 

< Enhancements / Other Software Applications >

.....Is MapItAndGO a CRM system?
.....How does MapItAndGO compare to CRM systems?
.....Can MapItAndGO interface with other software applications or databases?
.....Can MapItAndGO take over my accounts?
 

< Business >

.....Can MapItAndGO help my business?
.....I want to sell my business, will MapItAndGO add value to my sales price?
.....I want to franchise my business, but don't know what software to use?
.....What is a turn key business?
.....I am interested in MapItAndGO but do not have the time to implement the software - can you help?
 

< Partners >

.....I am a consultant and would like to add value to my clients, can I become part of the MapItAndGO team?
 

< Workshops >

.....Would you come to my business and run a workshop to demonstrate the power of process?
 
 
 

< Technical >

Does MapItAndGO operate via the internet?

Yes! MapItAndGO is a web based product. You, your colleagues, customers and suppliers can operate the system from anywhere in the world.
 

Is MapItAndGO scalable?

Yes - MapItAndGO is a web based product which basically means, as long as your users have access to the internet it can be used by them. There are no limits on the number of users you can have.
 

Is there a risk of downtime with the servers?

We understand that your business simply can't run without MapItAndGO, so we only use the best servers in the world! Our ISP has 100% network guaranteed uptime. In reality there is always risk in business and web based solutions are no exceptions. It is very important a business has proper contingency plans in place and we can discuss these with you.
 

How quickly can MapItAndGO be setup?

After the consultation at your site, MapItAndGO can be implemented within 72 Hours.
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< Billing >

Is there a contract?

In general customers use the system for as long as they want, and can stop when they want. We ask for one month's rental paid in advance. However we understand that some companies want different contract structures and we are happy to discuss those on an individual basis.
 

How do I pay?

We collect the rental fee via Direct Debit.
 

Can I pay annually in advance ?

Yes. We understand that some organisations spend their budgets on an annual basis. Talk to your MapItAndGO Representative about this option or simply contact us on our Contact page.
 

We are buying new hardware at the moment, can we bundle MapItAndGO with our hardware finance package?

It is often possible to do this, you will need to talk to your asset finance company to see what you are able to include or not include. If you need advice on how to bundle hardware and software in an asset finance package, get in touch and we can help you out.
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< Process >

What is a process?

A process is simply a way of doing things that can be repeated. Typically it is a number of steps that the business takes; put into a logical sequence in order to get something done. For instance when you make a cup of tea, you need to get a mug, place the tea bag into it, pour hot water, stir and then add milk. Every business has multiple processes involved in carrying out their day-to-day activites.

MapItAndGO helps in a number of straightforward ways. Initially MapItAndGO can help you establish and formalise your processes, then make them electronic, giving your users simple instructions on how to carry out their day-to-day work. This also gives visibility and the security to you ensuring that everything gets done on time.
 

Can I setup a process by myself?

Yes - There is an administration control panel where you can modify and add processes to your MapItAndGO. Although you can do this yourself very easily, why not let us do the work for you! Each customer of MapItAndGO has a dedicated consultant looking after you, just let them know what you need and they will make the changes, quick and easily.
 

I am ISO accredited, how does MapItAndGO fit in?

As an ISO Accredited business you have taken a great leap in working out and formalising your processes. You can make sure you get the most of out of being ISO Accredited by actually implementing the cost saving processes that you have worked out. MapItAndGO can import these new, simplified approaches, which will have huge impact on your business, including your bottom line.
 

My business changes all the time, can MapItAndGO keep up? Can it be flexible?

Yes - As you have a dedicated consultant they will make sure that your MapItAndGO is fully up to date with your latest processes and any modifications you need. Adding processes is easy - in fact flexibility is one of MapItAndGO's key strengths!
 

I've already got software in my business how does MapItAndGO fit in with this?

MapItAndGO can oversee all the operations of your business. We look to add value not replace existing software and processes that work well for you. For instance we wouldn't want to recreate a highly complex piece of software such as your accounts package! Instead MapItAndGO could interface with your software or simply request that a user perform some operation within the software.
 

I've got unique processes, can MapItAndGO handle them?

Yes - We like a challenge. MapItAndGO is configured entirely around your business and works very effectively in many different business environments. Why not get in touch and ask for a complimentary session with one of our consultants, to show you how we can implement any process that you have.
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< Security >

Is MapItAndGO secure?

We take the security of your data very seriously. Your data is backed up daily.
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< Users >

How many users can I have?

You can have as many users as you need, the sky's the limit!
 

I have users in a number of locations, including other countries does this cause a problem?

No - We have customers in all regions all the way round the world. By utilising the power of the web, it actually makes it much easier than before. All your users need is access to the internet and they're off!
 

Can I add new users easily?

Yes - Log into your administration area, and simply add a new user, then decide what processes they can work with.
 

How many administrators can I have?

In general each MapItAndGO account can have one administrator account.
 

Can I reassign work if one of the users are absent?

Yes - Simply log into your administration area, and delegate the absent users work to another user. When the user returns to work, simply switch them back. This will ensure that your customers are dealt with regardless of who's in the office.
 

Will MapItAndGO give clear instructions to the people that work with me?

MapItAndGO is designed to give visibility and accountability. MapItAndGO ensures that users see only what they are supposed to see and can do only what they are permitted to do. The business still has a responsibility to train users in their job roles however. MapItAndGO will allow you to put manuals and video online to assist users if that is helpful.
 

Can my customers log on to track the progress of their order?

Yes - We can create a bespoke module that will allow your customers to log in to see the progress of their order. As the information is coming straight from MapItAndGO the information is live and accurate.
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< Enhancements / Other Software Applications >

Is MapItAndGO a CRM system?

It can be! MapItAndGO has simple CRM functionality built into it. In addition we customise MapItAndGO to your needs. If you want it to be a CRM system it can be, if you want it to tell your users to do something to another CRM system it can! We can even pass information between MapItAndGO to other CRM's or any other software
 

How does MapItAndGO compare to CRM systems?

Usually CRM systems take a very long time to customise, with MapItAndGO it's easy! Your dedicated consultant will work out your requirements, and make it happen.
 

Can MapItAndGO interface with other software applications or databases?

Yes - We can talk to any other database or applications, as long as they allow us to talk to them.
 

Can MapItAndGO take over my accounts?

MapItAndGO oversees your business processes, it is not an accounts package. What MapItAndGO will do is to tell the accountant to put information into an accounts package. With so many fantastic accounts packages available, we don't want to reinvent the wheel!
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< Business >

Can MapItAndGO help my business?

MapItAndGO can help any business of any size. We have customers ranging from micro companies of 2 or 3 people, to multi-million pound worldwide organisations.
 

I want to sell my business, will MapItAndGO add value to my sales price?

Almost certainly - A business with well-defined processes has much more value attributed to it, as the new owner will be able to work the business with out the owner. If the new owner cannot replicate exactly what the old owner did then they simply wont make the same money. Business processes are essential for any sale and makes licensing and franchising a business much simpler!
 

I want to franchise my business, but don't know what software to use?

When franchising a business the key is to replicate a successful business model. MapItAndGO can model your successful business, then we can pass that model onto your new franchisee.
 

What is a turn key business?

A turn key business, is a business that has all of its processes worked out. By simply following the instructions, it will make a profit. The owner simply turns the handle on his business machine, and out comes money.
 

I am interested in MapItAndGO but do not have the time to implement the software - can you help?

Unlike other CRM systems you don't have to spend any time on implementing MapItAndGO. All we ask is you take the time with one of our consultants to work out your processes, by playing the MapItAndGO Board Game, and leave the rest to us. We can turn your processes into an electronic form in 72 hours, thats fast!
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< Partners >

I am a consultant and would like to add value to my clients, can I become part of the MapItAndGO team?

Yes! Get in touch with us via our Contact page, and become an Accredited MapItAndGO Consultant.
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< Workshops >

Would you come to my business and run a workshop to demonstrate the power of process?

Yes! Get in touch via our website, and we'll come along and run a seminar for your employees or clients.
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MapItAndGO Systems Ltd 6 Bryngwyn CAERPHILLY CF83 1ET T: 0845 224 3519 E: help@mapitandgo.com Copyright MapItAndGO Systems Ltd 2009 All rights reserved